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Pharmacy Terms

Pharmacy Terms last updated: 6 November 2026.

These Pharmacy Terms apply to every patient who is prescribed, receives or buys a Product, whichever programme they are on. 

These Pharmacy Terms govern the dispensing, sale, supply and delivery of Products by the Pharmacies, and they should be read together with the General Terms. Where they are inconsistent with the General Terms, these Pharmacy Terms govern matters of dispensing and supply and the General Terms govern everything else. These Pharmacy Terms are governed by English law, and the courts of England have exclusive jurisdiction.

PT.1 The Pharmacies. Your Product is dispensed or sold and supplied directly by one of the partner Pharmacies listed in the Provider Registrations annex. Unless the relevant Service Schedule says otherwise, any of them may dispense your Product, depending on operational, clinical and availability considerations, and the Pharmacy that dispenses it is identified on the dispensing label.

PT.2 Your agreement is with the Pharmacy. Your agreement for the supply and delivery of Products is with the dispensing or selling Pharmacy. Hims & Hers UK acts as facilitator and collects payment on the Pharmacy's behalf.  Your agreement with the Pharmacy is formed when the Pharmacy accepts your order once the conditions in PT.3 are met. Hims & Hers UK is not a party to it.

PT.3 Dispensing conditions. A Pharmacy will only dispense a prescribed Product where a Clinician has authorised a valid prescription after an assessment, where Hims & Hers UK has received payment as payment facilitator on the Pharmacy's behalf, and where the Pharmacy has completed the required legal and clinical checks. A Pharmacy will only sell a Pharmacy Medicine without a prescription where a pharmacist at that Pharmacy has reviewed the information you have given and approved the sale, and where Hims & Hers UK has received payment on the Pharmacy's behalf. The pharmacist may ask you further questions or refuse the sale, and each repeat order needs a new approval. The Pharmacy is responsible for dispensing and selling correctly and for complying with UK pharmacy law.

PT.4 Discretion and availability. A Pharmacy may decline or withhold dispensing or sale for clinical, legal or practical reasons, including its pharmacist's clinical judgement or the unavailability of the medicine, in its absolute discretion. If a Pharmacy cannot dispense because the medicine is unavailable, your treatment plan may be paused. Clause 7.6 of the General Terms explains what happens to your payments and subscription if supply is paused.

PT.5 Delivery. We, Fill Function, and the Pharmacy are not liable for any delay or failure caused by circumstances beyond our reasonable control, such as those caused by courier issues. You must report any non-delivery within 30 days of the shipment date.

PT.6 Returns and remedies. The Pharmacies do not accept returns, except where a Product is faulty, damaged, wrong or dispensed in error, and except for your statutory rights. If a Product is dispensed in error, or does not match your prescription, please contact support and we will liaise with the Pharmacy.

PT.7 Your responsibilities. You confirm that the information you have given is complete, accurate and truthful. You must read the patient information leaflet and follow the instructions of the Clinician and the Pharmacy. A Product is for your personal use only and must not be shared. You must tell your GP that you are using the Product.

PT.8 General points. You may not assign your rights or obligations under these Pharmacy Terms. The Pharmacies and Hims & Hers UK may assign or delegate their rights and obligations where the law permits. A delay in exercising a right is not a waiver of it.

Provider Registrations annex

  • Fill Function UK Limited — CQC provider ID 1-22947623675; GPhC registration 9011842 (Fill Function’s Pharmacy); Superintendent Pharmacist Oliver Williams (GPhC 2219620).

  • London Specialist Pharmacy Limited — GPhC registration 9010630; Superintendent Pharmacist Sophie-Alexandra Mayowa Ohioze (GPhC 2216559).

  • ZAVA / Health Bridge Limited — GPhC registrations 9011147 and 9012701; Superintendent Pharmacist Alexander Howson (GPhC 2086645).